Change Management Pack
Change is a continuous process that needs active management and monitoring. While it is difficult to say where does organizational change start and stop (after all, people transition through their individual change curves at different pace), it is important that you know how to use the right management tools at the right time.
Start with the Change Readiness Assessment, when the project is in the start-up stage as this will give you a view if you are ready to consider (more) change. After that, draft your Change Management Plan, which outlines the approach for change, and should include the Impact Assessment and how the ADKAR model will be utilized. As the project progresses, re-evaluate your ADKAR position at each stage gate as well as where people are in their change curves – one tool feeds and shapes the other. Finally, remember to use the Process Checklist to guide you through each of these steps!
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Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
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Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@itsm-docs.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
