Roles and Responsibilities in Release and Deployment Management | RACI Matrix Template
Roles and Responsibilities Template
Generic roles available in Release and deployment management are Release manager, deployment engineer, and CAB (Change advisory board).
Release Manager Roles
- The release manager will need to interface and communicate with test managers, IT operations,
- The development team and the PMO daily and keep track of multiple project release timelines.
- He/she will liaise with and manage the Release process with the Quality Assurance team, Service.
- Management teams, business users, developers, and technical support specialists on product issues.
- Creating Release Plans providing timelines for release build and test, deployment, early life support, and closure.
- Maintaining and publishing project Release Plans, Release Calendar, managing schedules, resource allocation, and adhering to the timelines to ensure timely product delivery.
- Does the critical review on all the release and change collaterals (change requests, release plans, build and test methods, deployment plans, etc.)
- Maintains the track of all releases that are to be implemented and that have been implemented.
- Directs and leads the release management team members with appropriate training.
Release and Build Engineer
- Development, monitoring, and maintenance of release and build pipelines
- Development of release and build infrastructure
- Design and run quality tests on the builds and releases
- Creating packages, builds, releases, and patches as well as the software deliverables for the customers
- Identify defects and inform them to the release manager.
Deployment engineer
- Create deployment plans
- Automate the manual work related to deployment configuration in day-to-day tasks.
- Improve deployment procedures with automation and documenting the deployment procedures
- Documenting change logs accurately in build and deployment processes.
- Identify defects and inform them to the release manager.
ELS Engineer
- Provide technical support on releases in production issues.
- Monitor and keep a log of the issues being raised by end-users.
- Provide training and prepare manuals concerning every new release
How to implement the RACI matrix?
- First, define the process, which will be a sequence of activities that will result in a specific outcome with some roles and capabilities. You need to determine the various parts needed for the process like release manager, build engineer, deployment engineer, test engineer, etc.
- Second, Identify the sequence of activities in a life-cycle based approach. For example: Raise release request, Categorize the release request, etc.
- Third, Identify the decisions in every activity. For example: Approve the build plan, Approve the deployment plan, etc.
- Fourth, every defined activity and decision should be tagged to a specific role.
- Fifth, define the matrix with columns and rows. Naming the first column heading as ‘Activity,’ and below it (that is Activity column) describe the various activities in a sequenced order. Define the other column headings with the respective roles defined in the process.
- Finally, populate the information ‘R,’ ‘A,’ ‘C,’ ‘I’ in the rows and columns, ensuring there is:
- One and only one ‘A’ (i.e., accountable role) for a specific task
- Every task should have one ‘R’ and can also have many ‘R’s (i.e., responsible roles) based on the study.
- Lastly, tasks can have one or more ‘C’s (i.e., consulting roles) and ‘I’’s (i.e., informed roles) based on the task.