What are ITIL 4 Practices?

ITIL 4 is the latest version of the IT Infrastructure Library (ITIL) framework, which is a set of best practices for IT service management (ITSM). ITIL 4 introduces several new practices in addition to the practices carried over from the previous version (ITIL v3). Here are the ITIL 4 practices:

• Service Management: This practice provides an overall framework for the effective and efficient delivery and support of IT services.

• Service Value System (SVS): The SVS represents the holistic approach to creating value through services. It integrates the various components of an organization, including people, processes, products, and partners, to work together towards the common goal of value creation.

• Guiding Principles: These are the core principles that guide the organization in adopting and adapting ITIL practices. They help organizations make decisions and take appropriate actions to improve service management.

• Governance: Governance ensures that an organization's practices are aligned with its overall strategy and objectives. It provides oversight and control to ensure that value is delivered effectively and efficiently.

• Service Value Chain: This practice defines the essential activities that an organization performs in the creation and delivery of services. The value chain consists of six key activities: Plan, Improve, Engage, Design & Transition, Obtain & Build, and Deliver & Support.

• Practices (General Management Practices): These practices are relevant to all aspects of service management and include practices like Continual Improvement, Change Control, Measurement and Reporting, and more.

• Practices (Service Management Practices): These practices cover specific IT service management areas. Examples include Incident Management, Problem Management, Service Desk, Service Level Management, and others.

• Practices (Technical Management Practices): These practices provide technical guidance and support for IT service management. Examples include Infrastructure and Platform Management, Software Development and Management, and Security Management.

• Continual Improvement: This practice encourages organizations to constantly review and improve their practices, services, and performance. It ensures a continuous cycle of learning and enhancement.

• Service Management Culture: This practice emphasizes the importance of fostering a service-oriented culture within an organization to promote collaboration, communication, and a customer-centric approach.