What Does The ITIL Managing Professional Stream Of ITIL 4 Focus On Providing?
The ITIL Managing Professional (MP) stream of ITIL 4 focuses on equipping IT practitioners with the necessary skills and knowledge to manage IT services and operations effectively within an organization. This stream is designed for professionals who are involved in the operational aspects of IT service management and seeks to enhance their capability to deliver value through IT services.
Key Focus Areas Of The ITIL Managing Professional Stream
The ITIL Managing Professional (MP) stream is designed for IT professionals working in complex environments who aspire to become skilled in practical and technical IT service management (ITSM). The MP stream equips professionals with the knowledge and tools to manage IT services effectively, optimize workflows, and drive service value. It includes four core modules, each with distinct focus areas that contribute to a comprehensive skill set for IT managers.
- ITIL Specialist Create, Deliver, and Support (CDS): This module focuses on end-to-end service delivery. It covers practices essential for managing the daily operation of IT-enabled products and services, such as incident management, service desk operations, and service level management. It emphasizes process optimization, customer engagement, and service quality.
- ITIL Specialist Drive Stakeholder Value (DSV): The DSV module highlights the importance of engaging stakeholders at every stage of the service value chain. This module addresses topics like customer journey mapping, user experience (UX) design, and relationship management, focusing on how to co-create value by understanding and meeting the needs of customers and stakeholders.
- ITIL Specialist High-Velocity IT (HVIT): HVIT is tailored for digital transformation and high-demand environments where speed and agility are crucial. This module introduces concepts from Agile, Lean, and DevOps to help IT teams rapidly deliver value while maintaining high standards of reliability and quality. It emphasizes techniques for managing risks, enabling rapid iteration, and achieving resilience in IT services.
- ITIL Strategist Direct, Plan, and Improve (DPI): The DPI module provides skills for governance, planning, and continuous improvement, helping organizations align IT strategies with business objectives. It focuses on strategic alignment, risk management, and measurement, equipping professionals to implement a sustainable culture of ongoing improvement.
Together, these modules in the ITIL MP stream provide a comprehensive framework for managing professional-level ITSM, covering everything from service delivery to stakeholder engagement, speed, and strategic alignment.
Target Audience
The ITIL Managing Professional stream is intended for:
- IT Managers: Individuals responsible for managing IT teams and ensuring effective service delivery.
- Service Owners: Professionals overseeing specific IT services, accountable for their performance and alignment with business goals.
- Operational Staff: Team members involved in the day-to-day delivery and support of IT services.
- Process Owners and Practitioners: Individuals responsible for managing and improving specific processes within the IT service lifecycle.
Conclusion
The ITIL Managing Professional stream of ITIL 4 provides a comprehensive framework for IT professionals focused on enhancing their practical skills and aligning IT service management with organizational goals. By emphasizing a holistic, integrated approach to service management, continual improvement, and value creation, the MP stream equips professionals to effectively manage and optimize IT services in a dynamic business environment. This certification is instrumental for individuals looking to advance their careers in IT service management and take on more significant roles within their organizations.
