ITSM 4 Bundle
ITSM v4 Bundle is a comprehensive and integrated set of best-practice process templates for successfully providing IT services. The ITSM v4 Bundle covers the full-service design, transition, operation, and continual improvement lifecycle.
Total Templates In Bundle -34 Practices
1. General Management Practices-14 Practices
2. Service Management Practices -17 Practices
3. Technical Management Practices-3 Practices
Format: MS Word
General Management Practices
1. Architecture Management
2. Continual Improvement
3. Information Security Management
4. Knowledge Management
5. Measuring and Reporting
6. Organizational Change Management
7. Portfolio Management
8. Project Management
9. Relationship Management
10. Risk Management
11. Service Financial Management
12. Strategy Management
13. Supplier Management
14. Workforce and Talent Management
Service Management Practices
1. Availability Management
2. Business Analysis
3. Capacity and performance management
4. change Enablement
5. Incident Management
6. IT Asset Management
7. Monitoring and Event Management
8. Problem Management
9. Release Management
10. Service Asset and Configuration Management
11. Service Catalogue Management
12. Service Continuity Management
13. Service Design
14. Service Desk
15. Service Level Management
16. Service Request Management
17. Service Validation and Testing
Technical Management Practices
1. Deployment Management
2. Infrastructure and Platform Management
3. Software Development and Management
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2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@itsm-docs.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
