ITSM Dashboard
Tracking the correct metrics may help you better understand crucial success aspects, including customer satisfaction, problem management processes, change management KPIs, and business continuity projects, as well as help you improve overall IT service desk performance.
Template details:
ITSM Dashboard is a set of processes, procedures, tasks, and checklists that are neither organization- nor technology-specific but can be used by a company to help with strategy, value delivery, and maintaining a minimum level of competency. It enables the organization to create a baseline from which to plan, implement, and measure its progress. It's utilized to show that people follow the rules and track how well they do.
Format: MS Excel
Features:
The sections in this template are:
- Incidents
- Service Requester
- Problem Management
- Change Management
- Release Management
- Asset Management
FAQ
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2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@itsm-docs.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
