ISO 20000 Bundle
1.Asset Management Process
2.Availability Management Process
3.Availability Measurement Report
4.Availability Plan
5.Budgeting and Accounting for Services Process
6.Budgeting and Controlling
7.Business Relationship Management Process
8.Capacity Management Process
9.Capacity Plan
10.Change Management Policy
11.Change Management Process
12.Change Request And Record Form
13.Change Schedule
14.Communication Procedure
15.Configuration Management Database
16.Configuration Management Process
17.Continual service improvement process
18.Continual Service Improvement Register
19.Customer Complaint Report
20.Customer Portfolio
21.Customer Satisfaction Survey
22.Demand Management Process
23.Deployment Management
24.Excel Implementation Plan
25.Incident Management Process
26.Incident Record
27.Information Security Policy
28.Internal Audit Procedure
29.IT Asset Register
30.IT Service Continuity Management Process
31.IT Service Continuity Management Report
32.IT Service Continuity Plan
33.Major Incident Report
34.Management Review Meeting PPT
35.Management Review Minutes of Meeting
36.Management Review Process
37.Matrix of process measurements
38.Minutes of Meeting CAB
39.MoM Template for Change Advisory Board
40.Monitoring And Measuring Policy
41.Non-Conformity And Corrective Action Procedure
42.Operational Level Agreement (OLA)
43.Problem Management Process
44.Procedure for Document and Record Control
45.Process Measurement Matrix
46.RACI For Roles And Responsibilities
47.Regulatory compliance policy
48.Release and Deployment Management Process
49.Release and Deployment Plan
50.Request for Change and Change Record
51.Service Acceptance Criteria
52.Service Catalog Management Process
53.Service Design and Transition Process
54.Service Design Package
55.Service Level Agreement (SLA)
56.Service Level Management Process
57.Service Management System Policy
58.Service Performance Review Report
59.Service Report
60.Service Request Catalog
61.Service Request Management Process
62.SMS Implementation Plan
63.SMS Task Manager
64.Supplier Agreement Portfolio
65.Supplier Contract
66.Training and Awareness Plan
Welcome to ITSM Docs!
ITSM Docs is part of Techno-PM Pvt Ltd.
ITSM Docs aims are providing quality articles and templates on ITSM (Information Technology Service Management).
Techno-PM was founded in 2011 in Sydney, Australia. Techno-PM owns a portfolio of assets which include www.techno-pm.com, www.itil-docs.com and www.techno-docs.com.
If you have any questions or queries feel free to contact Swapnil at support@itsm-docs.com.
FAQ
1. Is it safe to provide my credit card/payment information?
YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@itsm-docs.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
SMS Task Manager
Service Management System Task Manager is a specialized tool that serves as a comprehensive platform designed to streamline, monitor, and manage various tasks and processes in alignment with ISO 20000 standards.
RACI For Roles And Responsibilities
RACI Matrix document is to establish a clear and comprehensive framework that outlines the specific roles and responsibilities of individuals and teams involved in the management of IT services.
Service Request Catalog
The Service Request Catalog document is to streamline and facilitate the initiation, fulfillment, and delivery of IT services in accordance with established standards.
Expanded Templates
With your feedback, we've improved our template quality and extended their count to 66. These professionally designed, easy-to-use templates are fully customizable to fit your organization's unique needs
