Service Design and Transition Review Record
The Service Design and Transition Review Record is a Service Level Agreement (SLA) deliverable that documents the Service Design and Transition Review (SDTR) findings. The SDTR reviews the Service Design Package (SDP) and the Service Transition Plan (STP) to ensure that the plans are adequate to support the delivery of the new or changed service.
Defining Service Design
Service Design is the process of designing, Transition is the process of implementing, and Service Operation is the day-to-day operation of the service. Service Design includes the following activities: - Defining the service requirements - designing the service - creating the Service Level Agreement (SLA) - making the Service Design Package (SDP) - making the Service Transition Plan (STP)
Service design processes
The term 'service transition' refers to the processes that occur when a new or modified service is introduced into the live environment. These processes ensure that the service meets the agreed requirements and that it does not adversely impact other live services.
Service transition includes the following processes:
• Service Design
The service design process is responsible for creating the blueprint for a new or modified service. This blueprint includes the requirements for the service, the design of the service, and the transition plan for moving the service into production.
• Service Build
The service build process ensures that the new or modified service meets all of the requirements in the design phase. This process includes testing the service to ensure that it functions correctly and deploying the service to a production environment.
• Service Test
The service test process aims to validate that the new or modified service meets all of the agreed-upon requirements. This testing is typically done in a laboratory environment before the service is deployed to a production environment.
• Service Release and Deployment
The purpose of the service release and deployment process is to make the new or modified service available to customers. This process includes packaging the service for deployment, deploying the service to customer environments, and ensuring that all customer-facing documentation is up-to-date.
• Service Validation and Testing
The service validation and testing process are responsible for verifying that the new or modified service meets all of the requirements laid out in the design phase. This process includes testing the service to ensure that it functions correctly and deploying the service to a production environment.
What is Transition?
Transition is the process of implementing a new or changed service. The Service Transition Plan (STP) documents the activities needed to transition the new or revised service into production. The Service Transition Plan includes the following actions: - validating the service design - transitioning the service - validating the new or changed service - closing out the project.
What to Include in Your Service Design and Transition Review Record
The Service Design and Transition Review Record should include the following:
• Executive Summary: This section should provide an overview of the review process and the findings of the review.
• Introduction: This section should provide an overview of the new or changed service and the purpose of the review.
• Service Design Review: This section should provide a detailed review of the Service Design Package (SDP).
• Service Transition Review: This section should provide a detailed review of the Service Transition Plan (STP).
• Recommendations: This section should provide recommendations for improving the plans or the processes.
• Action Items: This section should identify the action items that need to be completed and assign responsibility for each action item.
Importance of Service design and transition review record
The Service Design and Transition Review Record (SDTRR) is a document that captures the essential findings and decisions made during service design and transition review meetings. It is essential to prepare for, conducting, and follow up on these meetings.
The SDTRR is used to:
• Capture key findings and decisions from service design and transition review meetings
• Prepare for future service design and transition review meetings
• Conduct service design and transition review meetings
• Follow up on service design and transition review meetings
How to create a service Design and Transition
In this article, we will provide a step-by-step guide on how to create a Service Design and Transition Review Record. We will also discuss the critical information that should be included in this document.
1. Identify the new or changed service: The first step in creating a Service Design and Transition Review Record is to identify the new or changed service. This can be done by reviewing the Service Portfolio and comparing it to the current service offerings.
2. Gather Information: Once the new or changed service has been identified, the next step is to gather information about the service. This information should include:
• Service description: A high-level description of the new or changed service. This description should be brief and easy to understand.
3. A high-level description of the new or changed service: This description should be brief and easy to understand.
4. Service objectives: The new or changed service's goals are designed to achieve. The goals that the new or revised service is designed to achieve.
5. Document the design of the new or changed service- Once the information about the new or revised service has been gathered, the next step is to document the creation of the service. This documentation should include:•
Service levels: The performance expectations for the new or changed service. These expectations should be agreed upon by both the service provider and the customer.
• Service availability: When the new or changed service will be available.
• Service capacity: The maximum amount of work the new or changed service can handle.
• Continuity: The steps that will be taken to ensure that the new or changed service can continue to operate in the event of an incident.
