IT Service Level Requirements (SLR)
An IT Service Level Requirements (SLR) is a document that defines the IT service levels and IT service availability to be provided by an IT organization or IT system.
Template Details:
To ensure the continuity and reliability of IT services. Our IT Service Level Requirements (SLR) template will help
Format: MS Word
Features:
When to use this template?
- This document sets out requirements for measuring, analyzing, and tracking the availability and response time of an information technology service.
- It also defines what constitutes an outage when it comes to this type of service.
How to use this template?
Our template includes the following sections:
- Organization
- Department
- Section
- Service details
- Service name
- Service description
- Service owner
- Service level manager
- Availability Management
- Service availability specifications
- Planned service interruptions
- Availability manager name
- Capacity Management
- Service capacity specifications
- Peak usage dates or times
- Capacity manager name
- Information security management
- Identity management specifications
- Access management specifications
- Privileged identity management specifications
- Information security manager name
- IT service continuity
- Continuity specifications
- Recovery time
- Restoration time
- IT Service continuity manager name
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