ITSM Customer Complaint Log
A customer complaint log is a process that should be in place for any company to track and resolve their customers' complaints. When you receive a complaint from a customer, it needs to be logged into the system so that any issues can be addressed promptly and efficiently.
The ITSM Customer Complaint Log template is a quick and easy way to document customer complaints. This will help you keep track of the issues that your customers are having and what they want to be done about them.
Template Details :
- If you are an IT service provider, this log can be used to track the nature of each complaint so that your team knows how to best address future issues. The log also provides an overview of complaints, which helps inform decisions about staffing and other resources.
- This document will show you how to handle complaints in a way that benefits both your company and your customers.
Format:
MS Word
Features:
Customer Complaint Log Includes the following sections:
- Log Details: Team Name, Division, Updated by and Updated On.
- Customer Complaint Log: Reference no. Complaint Keyword Received on, Resolved on, and Comments.
- Lessons learned and Escalations- Lessons learned will be used for further decision-making, and issues will be escalated when it goes beyond control.
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2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to support@itsm-docs.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. But reselling of templates is not allowed.
10. Why do you have a logo on the documents?
The ITSM Docs logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
